TMEX, Within the scope of the Information Technology Service Management System (ITSMS); TMEX ensure the design, delivery, monitoring, continuous improvement and continuous improvement of the services provided to internal and external stakeholders and to ensure customer satisfaction;

• To optimize the Exchange IT infrastructure, IT services and IT support organization related to accessibility and usability, and to create an optimum level of availability to meet operational objectives,
• To obtain the assets and resources that constitute the information processing services related to the finance, budget and accounting management process with appropriate and measurable costs,
• To be able to explain the costs per IT service, service, activity and user, to provide analysis reports to the management about the costs of changes in the IT infrastructure and to assist the Senior Management in the investment decision phase,
• To return to normal service delivery related to demand, call and incident management processes as soon as possible and minimize the adverse impact on operations,
• Aiming for the best service quality level,
• Recording requests, calls and incidents in electronic systems and resolving them within the specified time,
• To realize all changes to the Exchange’s IT infrastructure efficiently and quickly within the framework of standard methods through the change management process,
• Mitigate the impact of adverse events likely to occur as a result of the changes,
• To ensure service quality at the promised service level,
• Controlling changes and preventing them from having a negative impact,
• To improve the existing organization as a result of the changes made,
• Adapt to technological innovations,
• In the event of an interruption that may arise in the exchange services, to make the service available again within predetermined periods and to ensure the continuity of the services,
• To focus on the management of the components (resources) that constitute the IT infrastructure of the Exchange through the capacity management process,
• When a shortage of available resources arises, to take the necessary measures and to be able to meet the business requirements of the IT services supported by these resources,
• Manage the configuration and asset management process and all configuration items needed within all resource, equipment and service processes under responsibility,
• To minimize the impact of events and problems caused by errors occurring in the IT infrastructure and/or internal and external parties served by the Exchange through the problem management process,
• Preventing the recurrence of problematic events,
• Ensure that changes, such as planning, modifying or defining new IT services, are achievable and manageable at acceptable costs and quality of service,
• To ensure that new services to be opened are accessible and manageable at agreed cost and service levels,
• To ensure that all software, hardware and data communication equipment used with release and distribution management are monitored, including versions, security patches and the like, and updated depending on the relevant processes to ensure that the correct versions are used,
• Establish and maintain service offerings based on an understanding of the relevant parties served by the Exchange and their needs through the business relationship management process,
• To ensure that the goods and services needs of the Exchange are met at the most favorable prices within the framework of the desired quantity, quality and conditions in line with the principles of efficiency, sustainability and change through the supplier management process,
• It undertakes to establish standardized management and control methods for the stages of the procurement process, such as meeting requests, changes or cancellations, and selecting suppliers.